Privacy policy

DawnHue Privacy Policy

Last updated: 15 September 2026

DawnHue operates this online store and website, including its content, features, tools, products, and services, to provide customers with an online shopping experience. Our store is powered by Shopify, which enables us to provide these services.

This Privacy Policy explains how DawnHue collects, uses, stores, and discloses your personal information when you visit our website, use our services, place an order, make a purchase, contact us, or otherwise interact with us.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

This policy applies to customers worldwide. It is intended to operate together with the mandatory privacy and data-protection laws applicable in your country or region. Where mandatory local law provides you with additional rights, those rights will continue to apply.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with DawnHue and as permitted by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Your name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Other contact information you provide to us.

Payment and Transaction Information

This may include:

  • Payment card or other payment information;
  • Payment method;
  • Transaction details;
  • Payment confirmation;
  • Products purchased, returned, replaced, or cancelled;
  • Order history;
  • Shipping and delivery information;
  • Promotional or discount information.

Payment information may be processed directly by Shopify, payment processors, or other payment service providers. DawnHue may not receive or store your complete payment-card number.

Account Information

If you create an account, we may collect:

  • Username;
  • Password;
  • Account preferences;
  • Saved addresses;
  • Account settings;
  • Other information associated with your account.

Communications

When you contact us, we may collect the information contained in your communication, including:

  • Your name;
  • Email address;
  • Order number;
  • Questions, complaints, or requests;
  • Photos, videos, or other files you choose to send;
  • Information needed to process a return, refund, replacement, or shipping enquiry.

Device and Technical Information

When you visit or use our website, we may automatically collect information such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Network connection information;
  • Website pages visited;
  • Referring website;
  • Unique device or browser identifiers;
  • Date and time of website access.

Usage Information

This may include information about how you interact with our website, such as:

  • Products viewed;
  • Products added to your cart or wishlist;
  • Searches made on the website;
  • Links clicked;
  • Pages viewed;
  • Time spent on the website;
  • Interactions with advertisements and promotional content.

We may create inferences from the information described above in order to understand customer preferences, improve our services, and personalise the shopping experience.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, complete a form, contact us, subscribe to communications, submit a review, or otherwise provide information;
  • Automatically through our website, including through cookies and similar technologies;
  • From Shopify and other service providers that process information on our behalf;
  • From payment providers, shipping providers, analytics providers, advertising partners, and other business partners;
  • From publicly available sources or other third parties, where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with DawnHue, we may use your personal information for the following purposes.

Providing and Improving Our Services

We may use your information to:

  • Operate and maintain our website;
  • Process and fulfil orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Provide order confirmations and tracking updates;
  • Process returns, replacements, refunds, and cancellations;
  • Manage customer accounts;
  • Remember your preferences;
  • Provide product recommendations;
  • Enable product reviews;
  • Improve our products, website, services, and customer experience.

Marketing and Advertising

Where permitted by law and in accordance with your communication preferences, we may use your information to:

  • Send promotional emails;
  • Send information about products, offers, and promotions;
  • Display advertisements for DawnHue products;
  • Measure the effectiveness of advertising;
  • Provide personalised advertising based on your interactions with our website.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from marketing communications will not stop essential, non-promotional messages, such as order confirmations, shipping notifications, account messages, or customer-service responses.

Security and Fraud Prevention

We may use personal information to:

  • Verify accounts and transactions;
  • Detect and prevent fraud;
  • Investigate suspicious, illegal, unsafe, or malicious activity;
  • Protect our customers, website, business, and service providers;
  • Maintain the security and integrity of our systems;
  • Enforce our policies and agreements.

If you create an account, you are responsible for keeping your login details confidential. Do not share your password or account-access information with others.

Customer Support and Communications

We use personal information to:

  • Respond to enquiries;
  • Provide customer support;
  • Investigate complaints;
  • Assist with orders and deliveries;
  • Communicate with you about your transactions;
  • Maintain our relationship with you.

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from courts, regulators, law-enforcement agencies, or government authorities;
  • Establish, exercise, or defend legal claims;
  • Investigate suspected breaches of our policies;
  • Protect our legal rights, property, customers, employees, and business partners.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services, operate our business, comply with law, or protect our rights.

These third parties may include:

Shopify and Service Providers

We may share information with Shopify and service providers that assist with:

  • Website hosting and operation;
  • Payment processing;
  • Order fulfilment;
  • Shipping and delivery;
  • Customer support;
  • Cloud storage;
  • Information technology;
  • Data analytics;
  • Fraud prevention;
  • Marketing and advertising;
  • Website security.

These providers may process information on our behalf and may be located in countries other than the country where you live.

Advertising and Marketing Partners

We may share or make available certain information to advertising and marketing partners to:

  • Measure advertising performance;
  • Provide relevant advertising;
  • Understand customer interactions;
  • Create audiences;
  • Deliver personalised marketing.

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising, sale, or sharing as defined by applicable privacy laws.

Shipping and Fulfilment Partners

We may disclose information such as your name, delivery address, telephone number, email address, and order details to logistics, shipping, and fulfilment providers so that your order can be delivered and related delivery issues can be resolved.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request that we do so, or provide consent, including when you use social-media features, third-party login tools, or other integrated services.

Corporate Transactions

We may disclose information in connection with a business transaction, such as a merger, acquisition, reorganisation, financing, sale of assets, bankruptcy, or similar transaction.

Legal and Protective Purposes

We may disclose information when reasonably necessary to:

  • Comply with subpoenas, court orders, warrants, or other lawful requests;
  • Enforce our terms, policies, or agreements;
  • Investigate suspected fraud or unlawful activity;
  • Protect DawnHue, our customers, users, service providers, or the public.

We do not sell personal information in exchange for monetary payment. However, some data-sharing practices, including certain advertising or analytics activities, may be considered “sale” or “sharing” under the privacy laws of some jurisdictions. Where applicable, you may exercise the relevant opt-out rights described below.

5. Relationship with Shopify

Our online store is hosted on Shopify. Shopify collects and processes personal information relating to your access to and use of our store in order to provide, secure, and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers in countries outside your country of residence.

Shopify may also process information relating to your interactions with our store, other merchants, and Shopify in connection with certain Shopify features and services. For information about how Shopify handles personal information and the rights available through Shopify, please review:

Shopify Consumer Privacy Policy

You may also visit Shopify’s privacy portal at:

Shopify Privacy Portal

6. Cookies and Similar Technologies

DawnHue and our service providers may use cookies, pixels, web beacons, local storage, session technologies, and similar tools.

These technologies may be used to:

  • Keep the website functioning;
  • Remember shopping-cart contents and preferences;
  • Understand how visitors use our website;
  • Analyse website performance;
  • Detect fraud and security risks;
  • Measure advertising effectiveness;
  • Provide relevant marketing and advertising.

You may be able to control cookies through your browser settings or any cookie-management tool provided on our website. Disabling certain cookies may affect website functionality.

7. Microsoft Clarity and Microsoft Advertising

Where enabled on our website, DawnHue may use Microsoft Clarity and Microsoft Advertising to understand how visitors use and interact with our website.

These services may collect information through cookies and similar technologies, including:

  • Website interactions;
  • Behavioural metrics;
  • Heatmaps;
  • Session recordings or session-replay information;
  • Device and browser information;
  • IP address or similar identifiers;
  • Online activity relating to our website;
  • Advertising and conversion information.

We may use this information for website optimisation, product and service improvement, analytics, fraud prevention, security, and advertising.

Microsoft may process information in accordance with its own privacy policies. For further information, please review the Microsoft Privacy Statement.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social-media platforms, or other online services.

These third parties operate independently from DawnHue and may have their own privacy policies, terms, and security practices. We are not responsible for the privacy, security, content, accuracy, or reliability of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Information shared on public or semi-public platforms, including social-media platforms, may be visible to other users and may be used by those platforms according to their own policies.

9. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the applicable legal age. If you believe that a child has provided personal information to us, a parent or legal guardian may contact us at hanraintrade@gmail.com and request that the information be reviewed and deleted where required by law.

As of the effective date of this policy, DawnHue does not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined by applicable law.

10. Security and Retention

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no security system is completely secure, and we cannot guarantee perfect security. Information sent to us over the internet may not be secure while in transit. Please avoid sending sensitive information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Provide our services;
  • Complete transactions;
  • Maintain customer accounts;
  • Comply with legal, tax, accounting, or regulatory obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements and policies;
  • Protect our legal rights.

The specific retention period depends on the type of information, the reason it was collected, and applicable legal requirements.

11. International Transfers

DawnHue operates internationally and may transfer, store, and process personal information outside the country where you live, including in countries that may have different data-protection laws.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as:

  • Standard Contractual Clauses;
  • Equivalent contractual safeguards;
  • Transfers to countries recognised as providing an adequate level of protection;
  • Other legally recognised transfer mechanisms.

By using our website and services, you understand that your personal information may be processed internationally, subject to applicable legal requirements.

12. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

Right to Access

You may have the right to request access to the personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of personal information we hold about you, subject to legal exceptions.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another organisation where legally required.

Right to Object or Restrict Processing

You may have the right to object to or request restriction of certain processing activities, including processing for direct marketing.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Opt Out of Targeted Advertising, Sale, or Sharing

Depending on your jurisdiction, you may have the right to opt out of certain processing activities considered to be:

  • Targeted advertising;
  • Sale of personal information;
  • Sharing of personal information.

You may submit a request by contacting us at hanraintrade@gmail.com.

If your browser or device sends a recognised Global Privacy Control signal, we will handle it as an opt-out request where required by applicable law. More information is available at:

Global Privacy Control

Except as required by applicable law, DawnHue does not respond to other “Do Not Track” signals.

Marketing Preferences

You may opt out of promotional emails at any time by:

Even after you opt out of marketing, we may continue sending non-promotional communications relating to orders, payments, shipping, returns, refunds, account security, or customer service.

13. Exercising Your Rights

To exercise an applicable privacy right, contact us at:

Email: hanraintrade@gmail.com

Please include:

  • Your full name;
  • Contact details;
  • The nature of your request;
  • Information that helps us identify your account or transaction;
  • Any other information reasonably needed to process your request.

We may need to verify your identity before completing a request. We may refuse or limit a request where permitted by applicable law, including where fulfilling it would affect the rights of others, reveal confidential information, or conflict with legal obligations.

Where permitted by law, you may appoint an authorised agent to submit a request on your behalf. We may require proof of authorisation and may also require you to verify your identity directly.

We will respond within the time required by applicable law.

DawnHue will not discriminate against you for exercising your privacy rights.

14. UK and European Economic Area Rights

If you live in the United Kingdom or European Economic Area, and subject to applicable law, you may also have the right to:

  • Object to certain processing;
  • Request restriction of processing;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with your local data-protection authority.

You may contact us at hanraintrade@gmail.com to exercise your rights.

If you are located in the European Economic Area or the United Kingdom, you may also contact the relevant data-protection supervisory authority in your country.

15. Complaints

If you have concerns or complaints about how DawnHue handles your personal information, please contact us first at:

hanraintrade@gmail.com

We will review and respond to your complaint within a reasonable period and as required by applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local data-protection or privacy authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices;
  • Our website or services;
  • Technology and service providers;
  • Legal or regulatory requirements;
  • Privacy and data-processing practices.

When we make changes, we will publish the updated policy on our website and revise the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

DawnHue
Email: hanraintrade@gmail.com
Website operator: DawnHue

For applicable data-protection purposes, DawnHue is responsible for the personal information it controls, subject to the role of Shopify and other service providers that process personal information on our behalf.