DawnHue Refund Policy

Last updated: 15 September 2026

At DawnHue, we want you to be satisfied with your purchase. This Refund Policy explains when returns, replacements, and refunds are available for DawnHue Adaptive Stick products.

This policy applies to customers worldwide. Nothing in this policy limits any mandatory rights you may have under the consumer protection laws applicable in your country.

1. Eligible Returns

The DawnHue Adaptive Stick is a makeup product intended for use on the skin. For hygiene and product-safety reasons, we only accept change-of-mind returns when the product is unopened, unused, and in its original packaging.

To be eligible for a return, the product must:

• Be unopened and unused;
• Be in its original packaging;
• Include all original components and accessories;
• Be returned with proof of purchase or the original order number.

Opened or used makeup products cannot be returned because of a change of mind, including where the selected shade, colour, coverage, finish, or other preference is not suitable.

A product selected in the wrong shade is not considered defective if the shade supplied matches the shade ordered.

2. Wrong, Damaged, or Defective Items

Please inspect your order when it arrives and contact us as soon as possible if:

• You received the wrong product or shade;
• The product arrived damaged;
• The product is defective or unusable;
• Any component, including the cream stick, cap, or brush, is missing or damaged.

Please email hanraintrade@gmail.com before sending anything back. Include:

• Your order number;
• The email address used for the order;
• A description of the issue;
• Clear photographs of the product and its packaging;
• A short video, where appropriate.

After reviewing your claim, DawnHue may offer a replacement or refund. For an item that was damaged, defective, or incorrectly supplied by us, we will provide return instructions if the item needs to be sent back.

The customer will not be charged return shipping for an approved claim where the product was damaged, defective, or incorrectly supplied by DawnHue, unless applicable law provides otherwise.

We are not responsible for damage caused after delivery by misuse, improper storage, soaking the cream stick, unauthorised modification, or failure to follow the product-care instructions.

3. How to Request a Return

To request a return, email hanraintrade@gmail.com with your order number and the reason for your request.

You must contact DawnHue and receive return instructions before sending a product back. Items sent back without prior contact may not be accepted or may not qualify for a refund.

If your return is approved, DawnHue will provide instructions for sending the product to our return warehouse in China.

The customer is responsible for:

• The cost of returning the product;
• Any customs duties, taxes, import charges, or clearance fees related to the return;
• Ensuring the package is securely packed;
• Using a reliable delivery service and retaining proof of postage and tracking information.

DawnHue is not responsible for a return package that is lost or damaged while being shipped by the customer, unless required by applicable law.

4. Change-of-Mind Returns

Unopened and unused DawnHue Adaptive Stick products may be returned within 60 days after delivery, provided they remain in their original packaging.

Change-of-mind returns may include:

• Orders placed by mistake;
• Products that are no longer wanted;
• An incorrect shade selection, provided the product is unopened and unused.

The customer is responsible for all return shipping costs. For international returns, the customer is also responsible for any applicable customs duties, taxes, import charges, and clearance fees.

Opened or used makeup products are not eligible for a change-of-mind return for hygiene and product-safety reasons.

5. Buy 1 Get 1 Free and Other Promotional Orders

DawnHue may offer promotions such as Buy 1 Get 1 Free and free shipping.

For a Buy 1 Get 1 Free promotion:

• The complete promotional order must be returned together;
• The paid item and the free item must both be unopened, unused, and in their original packaging;
• Partial returns are not accepted;
• The customer is responsible for all return shipping costs and any applicable customs duties, taxes, import charges, or clearance fees;
• Any refund will be limited to the amount actually paid for the order, subject to any applicable law.

If the complete promotional order is not returned, DawnHue may reject the return or adjust the refund to reflect the value of the items retained.

Promotional shipping benefits, including free shipping, are not refundable as a separate amount unless required by applicable law.

6. Order Cancellations

Please contact us as soon as possible if you want to cancel an order.

We will try to accommodate cancellation requests received before the order has been processed or shipped. Once an order has shipped, it cannot be cancelled and must instead be handled under the applicable return rules above.

If the order has already entered fulfilment, cancellation may not be possible. If cancellation is accepted before shipment, any amount refunded may exclude non-recoverable payment-processing or fulfilment costs where permitted by applicable law.

To request a cancellation, email hanraintrade@gmail.com and include your order number.

7. Non-Returnable Products

Except where required by applicable law, we do not accept change-of-mind returns for:

• Opened or used makeup products;
• Products damaged through misuse or improper care;
• Products returned without prior approval;
• Products missing their original packaging or components;
• Gift cards, if offered;
• Customised or personalised products, if offered;
• Products identified as final sale at the time of purchase.

This does not affect your legal rights relating to products that are faulty, damaged, unsafe, or not as described.

8. Refunds

Once DawnHue receives and inspects an approved return, we will notify you whether the refund has been approved.

If approved:

• The refund will be issued to the original payment method;
• DawnHue will normally process the refund within 10 business days after approval;
• Your bank, card issuer, or payment provider may take additional time to make the funds available;
• The refund will be limited to the amount you are entitled to under this policy and applicable law;
• Return shipping costs, customs duties, taxes, and clearance fees paid by the customer are not refundable, unless required by applicable law or the return is approved because DawnHue supplied an incorrect, damaged, or defective product.

If you have not received your refund after the applicable processing period, please email hanraintrade@gmail.com.

9. Replacements

Where an item is incorrect, damaged, or defective, DawnHue may provide a replacement instead of a refund.

Replacement availability may depend on stock. If the same product or shade is unavailable, DawnHue may offer an alternative solution, including a refund, where appropriate.

10. Consumer Rights

This policy applies to customers worldwide and is intended to operate together with the mandatory consumer protection laws applicable in the customer’s country.

If the laws in your country provide statutory rights relating to cancellation, withdrawal, returns, refunds, replacements, warranties, faulty goods, or goods not as described, those rights continue to apply.

Where a mandatory local law conflicts with this policy, the mandatory local law will prevail.

11. Contact Information

For return, replacement, refund, or cancellation enquiries, please contact:

DawnHue
Email: hanraintrade@gmail.com
Return warehouse: China

Please include your order number and relevant photographs or other supporting information where applicable.